| ITIL Foundations V2 |
| ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world by providing a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally. |
| The ITIL Foundations course is a MUST for all IT Operations personnel involved in the delivery or support of IT Services. While the overall objective of the class is to teach material that is "foundational" in nature to ITIL, course discussions and exercises encourage exploration of "real world" application in the organizational environments represented by the students. |
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| Covered Topics: |
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
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- Service Level Management
- Financial Management for IT Services
- Availability Management
- Security Management
- Capacity Management
- IT Service Continuity Management
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| Prerequisites: |
| A basic level of IT literacy with 1 to 2 years operational
experience in any aspect of the course agenda. |
| Audience: |
| All staff, supervisors and mid management involved in the
deployment of IT Service Management, or those who act
as IT contact persons. |
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| Course Benefits: |
| A thorough examination preparation is included. |
| Materials Furnished: |
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| Recommended Follow-On Course: |
| None |
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